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  5. Anna Zarkada
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  3. Department of Communication and Marketing
  4. Staff
  5. Anna Zarkada

Anna Zarkada

Anna  Zarkada

Associate Professor

Department of Communication and Marketing

anna.zarkada@cut.ac.cy

25 002046



Anna K. Zarkada is an Associate Professor of Integrated Marketing Communication specializing in Services. She has a BSc (1st Class Honors) in Business Administration from the Athens University of Economics and Business, an MSc in International Marketing from the University of Manchester, UK, and a PhD in Services Science from the Queensland University of Technology, Australia.

She has taught in the undergraduate and postgraduate programs of leading universities in Greece (Athens University of Economics and Business, Harokopion University, University of West Attica, Hellenic Open University), the United Kingdom (Manchester, Teesside, Salford, Cumbria, York St John, Open University), Australia (Queensland [...]University of Technology, Griffith University), India (Amity University), Russia (Higher School of Economics), and Japan (The Foreign Service Training Institute), using both traditional and distance learning.

Her research has been presented in over 100 publications in academic journals and international scientific conferences. Her work has received distinguished international recognitions such as the Emerald Literati Network Outstanding Author and Best Paper awards and best conference presentation prizes.

She is an active consultant and trainer in in-company and executive education programs for Greek and multinational companies, government agencies, and non-profit organizations on issues of corporate culture, marketing and communication, and sustainable development. She is also involved in the promotion of Music and Arts Education.


  • Research
  • Publications
  • Studies
  • Teaching
  • Employment
  • Awards
  • Research
  • Publications
  • Studies
  • Teaching
  • Employment
  • Awards

Research

  • 2023 - now: Heroes and villains: A study of how digital communicative product consumption generates emotions and shapes perceptions of public figures, CUT, Lead Investigator
  • 2021-2023: Wintermed, EU, Interreg, Advisor
  • 2019 - 2021: Consumless Med, Interreg, Advisor
  • 2014-2018: Reputation Handling for the 21st Century, co-financed by European Union and the Athens University of Economics and Business, Project Coordinator
  • 2013-2016: The introduction of Social Media into the Integrated Marketing Communications Ecosystem, Athens University of Economics and Business, Project Coordinator
  • 2016: Original Scientific Publications, EU - AUEB, Project Coordinator
  • 2013-2016: Personal Branding - The role of the football player in bringing spectators back to the stadium, Fédération Internationale de Football Association (FIFA), Project Coordinator
  • 2012: Country of Origin Effect for food products in the context of the current economic crisis, EU-AUEB, Project Coordinator
  • 2001-2003: Firm country of origin, corporate citizenship and consumer characteristics influencing consumer support for foreign owned supermarkets, Australian Research Council - Griffith University, Project Coordinator
  • 1998 - 1999: Antecedents and Benefits of Corporate Citizenship, Research Initiatives Queensland University of Technology and Istanbul Technical University, Project Coordinator

Publications

Articles

  • Zarkada A., Kashif M. & Zainab . (2024). The structure and content of the religious tourism destination image construct: an exploratory netnography of travelers’ reviews of Makkah and Medina. Journal of Islamic Marketing, earlycite. 10.1108/JIMA-06-2024-0229.
  • Palla P., Kyriacou E. & Zarkada A. (2022). The effect of involvement on attitude formation and strength in the digital domain. Journal of Marketing Communications. Taylor & Francis. 10.1080/13527266.2022.2154062.
  • Zarkada A. & Kapareliotis I. (2021). Training young female entrepreneurs on a national-scale: the Greek 'Genesis' Project case study. EuroMed Journal of Management, 4(1), 6-18. Inderscience. 10.1504/EMJM.2021.117783.
  • Zarkada A. (2020). Editorial. International Journal of Sport Management and Marketing, 20(1/2), 1-8. Inderscience Publishers.
  • Zarkada A. & Tzoumaka E. (2020). The structure, content and context of achieved celebrity brands: A study of footballers in their brandscapes. International Journal of Sport Management and Marketing, 20(1-2), 92-117. Inderscience Publishers. 10.1504/IJSMM.2020.109765.
  • Kashif M., Zarkada A. & Thurasamy R. (2018). The impact of attitude, subjective norms, and perceived behavioural control on managers’ intentions to behave ethically. Total Quality Management & Business Excellence, 29(5-6), 481-501. Taylor & Francis. 10.1080/14783363.2016.1209970.
  • Zarkada A., Thurasamy R. & Kashif M. (2017). The moderating effect of religiosity on ethical behavioural intentions: An application of the extended theory of planned behaviour to Pakistani bank employees. Personnel Review, 46(2), 429-448. Emerald. 10.1108/PR-10-2015-0256.
  • Kashif M., Zarkada A. & Thurasamy R. (2017). Customer aggression and organizational turnover among service employees: The moderating role of distributive justice and organizational pride. Personnel Review, 46(8), 1672-1688. Emerald. 10.1108/PR-06-2016-0145.
  • Kashif M. & Zarkada A. (2015). Value co-destruction between customers and frontline employees: A social system perspective. International Journal of Bank Marketing, 33(6), 672-691. 10.1108/IJBM-09-2014-0121.
  • Zarkada A. & Panigyrakis G. (2014). A philosophical investigation of the transition from integrated marketing communications to metamodern meaning co-creation. Journal of Global Scholars of Marketing Science, 24(3), 262-278. Taylor & Francis. 10.1080/21639159.2014.911494.
  • Papakonstantinou S., Zarkada A. & Kapareliotis I. (2012). Factors Affecting Greek Adolescents' Choices of Drinks and Sweets for School Snacks. 10.2139/ssrn.1994492.
  • Küskü F. & Zarkada A. (2004). An Empirical Investigation of Corporate Citizenship in Australia and Turkey. British Journal of Management, 15(1), 57-72. Wiley. 10.1111/j.1467-8551.2004.t01-1-00400.x.
  • Zarkada A. & Fraser C. (2003). Investigating the effectiveness of managers through an analysis of stakeholder perceptions. Journal of Management Development, 22(9), 762-783. Emerald. 10.1108/02621710310495766.
  • Zarkada A. & Fraser C. (2002). Store patronage prediction for foreign-owned supermarkets. International Journal of Retail and Distribution Management, 30(6), 282-299. Emerald. 10.1108/09590550210429504.
  • Fraser C. & Zarkada A. (2002). An exploratory investigation into cultural awareness and approach to negotiation of Greek, Russian and British managers. European Business Review, 14(2), 111-127. Emerald. 10.1108/09555340210420091.
  • Zarkada A. & Fraser C. (2002). Risk perception by UK firms towards the Russian market. International Journal of Project Management, 20(2), 99-105. Elsevier. 10.1016/S0263-7863(00)00041-7.
  • Zarkada A., Fraser C. & Insch A. (2002). Assessment of Indonesia's country risk by Australian manufacturers. Journal of Asia-Pacific Business, 4(1), 3-31. 10.1300/J098v04n01_02.
  • Zarkada A. & Fraser C. (2001). Perceptual polarization of managerial performance from a human resource management perspective. The International Journal of Human Resource Management, 12(2), 256-269. Taylor & Francis. 10.1080/09585190010014638.
  • Zarkada A. & Fraser C. (2001). The philosophy, structure and objectives of research and development in Japan. Construction Management and Economics, 19(8), 831-840. Taylor & Francis. 10.1080/01446190110074255.
  • Zarkada A. & Fraser C. (2001). Moral decision making in international sales negotiations. Journal of Business and Industrial Marketing, 16(4), 274-293. Emerald. 10.1108/EUM0000000005501.
  • Fraser C. & Zarkada A. (2000). Measuring the performance of retail managers in Australia and Singapore. International Journal of Retail and Distribution Management, 28(6), 228-242. Emerald. 10.1108/09590550010328409.
  • Zarkada A. (2000). A classification of factors influencing participating in collusive tendering agreements. Journal of Business Ethics, 23, 269-282. Springer Nature. 10.1023/A:1006210308373.
  • Skitmore M. & Zarkada A. (2000). Decisions with moral content: Collusion. Construction Management and Economics, 18(1), 101-111. Taylor & Francis. 10.1080/014461900370997.
  • Ray R., Hornibrook J., Skitmore M. & Zarkada A. (1999). Ethics in tendering: A survey of Australian opinion and practice. Construction Management and Economics, 17(2), 139-153. Taylor & Francis. 10.1080/014461999371646

Conference Papers

  • Voutsa M. & Zarkada A. (2024). How Emotional Storytelling in Social Media Content Influences Advertising Effectiveness.
  • Zarkada A. & Kyriacou E. (2023). Measuring Perceived Internal Marketing and Employee Engagement in Higher Education Institutions. 10.15444/GMC2023.05.05.02.
  • Zarkada A. (2023). Mega-influencer and celebrity brand engagement: antecedents and effect on fans’ purchasing behaviours.
  • Kyriacou E. & Zarkada A. (2023). Communicating the brand promise to internal stakeholders in Higher Education Institutions.
  • Palla P., Kyriacou E. & Zarkada A. (2022). The Product Involvement Effect on Thought Elicitation and Attitude Strength in The Online Environment.
  • Papadopoulou M. & Zarkada A. (2021). Digital Museum Touring: From a Conventional 3D Translation to a Highly Engaging Transmutation.
  •  Zarkada A. (2021). Listening to a unicorn’s pink narrative: Scheduling of brand Posts on Instagram for maximum consumer brand engagement.
  • Markaki V. & Zarkada A. (2021). Factors Affecting the Athens Byzantine and Christian Museum Branding.
  • Zarkada A. (2020). What makes a b2b facebook page engaging?.
  • Zarkada A., Panigyrakis G. & Papakonstantinou K. (2018). Perception management: A Content Analysis of the Greek Reality Show ‘Survivor’.
  • Zarkada A., Tzoumaka E. & Niros M. (2018). Antecedents of corporate sustainability in a multicultural society and the globalized economy.
  • Zarkada A. & Tzoumaka E. (2017). Thou Shalt Not Consume the Rivals: Rivalry Effects on Behavioural Intentions of Sports Celebrity Brand Offerings.
  • Zarkada A. & Kapareliotis I. (2016). An evidence based analysis of branding UK Universities.
  • Zarkada A. & Kapareliotis I. (2016). Identifying organisational brand elements for UK universities: A content analysis of students’ perceptions.
  •  Zarkada A. & Tzoumaka E. (2016). He Had a Meaning in my Mind’ Unpacking Celebrity Footballer Brands.
  • Zarkada A. & Georgoudi F. (2015). The Application of the Elaboration Likelihood Model to Political Communication: Political Slogans and Change of Preference.
  • Tzoumaka E. & Zarkada A. (2015). The Effect of Footballer Brand Characteristics on Fans’ Ticket Purchase Intention.
  • Zarkada A. (2014). Is Personal Branding pushing the epistemological boundaries of marketing?.
  • Zarkada A. (2014). Crafting the Craft's Reputation.
  • Zarkada A., Tzoumaka E., Siomkos G. & Panigyrakis G. (2014). Achievement-Based Celebrities As Objects & Instruments Of Consumption.
  • Zarkada A. & Sotiropoulou E. (2014). “Liking” those Who Rule the World: Politicians' Branding on Social Media.
  • Tzoumaka E. & Zarkada A. (2014). Exploring Soccer Fans’ Schemata Regarding Global VS Local Human Brands. 10.15444/GMC2014.11.08.01.
  • Panigyrakis G. & Zarkada A. (2014). The Future of Customer Service in a changing environment.
  • Zarkada A. (2013). Adapting to Survive : Facebook’s Introduction into the IMC Ecosystem.
  • Zarkada A. & Tzoumaka E. (2013). Towards a model of Consumer Engagement with Celebrity Brands.
  • Zarkada A. (2011). The personal branding phenomenon: Pushing epistemological boundaries or desperately marketing marketing?.
  • Zarkada A. (2011). Personal branding in Contemporary Marketing Trends Conference.
  • Zarkada A. (2009). Brand equity revisited: An institutional theory approach to airline customer support.
  • Zarkada A. (2009). Pricing construction services : a research agenda.
  • Zarkada A. (2009). Moral dimensions of B2B and B2G Marketing.
  • Zarkada A. (2009). Modelling of pricing in the construction services.
  • Zarkada A. & Puncheva P. (2005). Structure of corporate reputation in purchasing and investing decision contexts.
  • Zarkada A. & Puncheva P. (2004). The effect of corporate reputation dimensions on the decision to become a stakeholder in a firm.
  • Puncheva P. & Zarkada A. (2003). The role of corporate reputation in the stakeholder decision - making process for establishing long-term relationship with a company.
  • Zarkada A. & Fraser C. (2002). Developing a Culture of Innovation through Effective Information Management.
  • Zarkada A. (2002). Womanhood as 'Otherness' : the moral philosophy of discrimination.
  • Zarkada A. & Fraser C. (2001). An institutional theory approach to predicting consumer support for foreign owned supermarkets.
  • Zarkada A. & Fraser C. (2001). Cultural awareness of Japanese management recruits.
  • Zarkada A. & Fraser C. (2001). An analysis of cultural awareness of international managers.
  • Zarkada A. & Fraser C. (2001). Predicting Consumer Support for Foreign Owned Supermarkets.
  • Zarkada A. & Fraser C. (2000). Integrating social and economic orientated marketing : a study of retail management. 10.1007/978-3-319-11885-7_52.
  • Zarkada A. & Fraser C. (2000). Profiles of Russian International Sales Negotiators : a six-country comparison.
  • Zarkada A. & Fraser C. (2000). An exploratory investigation of demographic and cultural profiles, cultural awareness and approach to negotiation of Greek, Russian and British international marketing managers.
  • Zarkada A. & Fraser C. (2000). Flexible learning in business education: Is the use of technology changing the meaning and function of the university campus ?.
  • Zarkada A. & Fraser C. (2000). Measuring and Developing the Cultural Awareness Necessary for Effective Management.
  • Zarkada A. & Insch A. (2000). Towards a measure of corporate environmental citizenship. 10.1007/978-3-319-11885-7_114.
  • Zarkada A. & Fraser C. (2000). Research and development in the Japanese construction industry.
  • Zarkada A. & Fraser C. (1999). A cross-cultural analysis of the marketing related elements of retail store managers' performance.
  • Zarkada A. & Fraser C. (1999). An investigation into factors affecting perceptions of ethicality in international sales negotiations.
  • Fraser C. & Zarkada A. (1999). Australian manufacturers' perceptions of Indonesia as a host for direct investment.
  • Fraser C. & Zarkada A. (1999). The development of industry-specific non-results based managerial performance indices: A study of Australian and Singaporean retail managers.
  • Fraser C. & Zarkada A. (1999). The relationship between market orientation, good corporate citizenship and customer loyalty.
  • Zarkada A. & Fraser C. (1999). Managerial performance elements discriminating 'high-performing' from 'under-performing' technical managers.
  • Zarkada A. & Fraser C. (1999). Risk analysis of the Russian market by U.K. firms.
  • Küskü F., Zarkada A. & Fraser C. (1999). Can corporate citizenship measures be culturally transferable ?.
  • Zarkada A. & Fraser C. (1998). Personal factors affecting behavioural intent towards illegal marketing practices.
  • Woodhall T. & Zarkada A. (1998). Internationalisation motives of Australian contractors.
  • Zarkada A. (1997). Factors affecting marketing decision making with an ethical content : collusive tendering in the construction contract market.
  • Zarkada A. (1996). Ethical Issues Involved in Marketing Construction Services..
  • Zarkada A. (1996). Marketing in the Construction Industry : thought and Practice.
  • Zarkada A. (1995). The need for construction industry-specific modelling of international marketing activities.

 

PhD Thesis

  • Kyriacou E. & Zarkada A. (2024). The Influence of Internal Marketing and Values on Employee Engagement in Higher Education.

 

Book

  • Zarkada A. (2024). Marketing Solutions to the Challenges of a VUCA Environment: Proceedings of the 2023 GMA-GAMMA Joint Symposium, Seoul, Korea, July 20-23, 2023.

 

Book Chapters

  • Yerimou P., Themistocleous C. & Zarkada A. (2024). (Re)Defining Airport Experience: A New Framework Proposition.
  • Melanthiou Y., Vasic S. & Zarkada A. (2024). The Metaverse in an Era of Volatility, Uncertainty, Complexity, and Ambiguity. 10.1007/978-3-031-58429-9.
  • Leonidou E. & Zarkada A. (2024). The Ever-Evolving Landscape of Marketing Research for Air Transport and Tourism. 10.1007/978-3-031-58429-9_2.
  • Zarkada A. (2024). Marketing Solutions to the Challenges of a VUCA Environment: What Have We Accomplished and What More Can We Do? .. 10.1007/978-3-031-58429-9_1.
  • Melanthiou Y., Uzunboylu N., Vrontis D., Papasolomou I. & Zarkada A. (2024). The Growing Complexity of COBRAs: A Systematic Review. 10.1007/978-3-031-58429-9_7.
  • Panigyrakis G., Tzoumaka E. & Zarkada A. (2017). Hosting a successful metamodern party: Mixed methods management research on the web 2.0+. 10.1007/978-3-319-64394-6_1.
  • Zarkada A. & Polydorou C. (2014). You Might Be Reputable But Are You ‘‘Liked’’? Orchestrating Corporate Reputation Co-Creation on Facebook. 10.1108/S1877-6361(2013)0000011009.
  • Panigyrakis G. & Zarkada A. (2013). New philosophical paradigms in marketing: From amoral consumerism to axiological societing. 10.4324/9780203103036-13.
  •  Papakonstantinou S. & Zarkada A. (2012). Gender differences in Greek adolescents' school lunch preferences.
  • Zarkada A. (2001). Stereotyping in international business.
  • Zarkada A. & Fraser C. (2001). Australian manufacturers' perceptions of Indonesia as a host for direct foreign investment.
  • Fraser C. & Zarkada A. (2001). Cultural differences in HCI and telepresence - A comparison of e-commerce buying behaviour in Greek and Anglo-Australian women.
  • Zarkada A., Skitmore R. & Runeson G. (1998). Construction management students' perceptions of ethics in tendering.

Working papers

  • Zarkada A. & Kapareliotis I. (2012). The Effect of Performative and Social Legitimation on Brand Equity: A Customer – Based Approach. 10.2139/ssrn.1994485.
  • Zarkada A. (2012). Concepts and Constructs for Personal Branding: An Exploratory Literature Review Approach. 10.2139/ssrn.1994522.
  • Kapareliotis I. & Zarkada A. (2012). Training Young Female Entrepreneurs on a National-Scale: The Greek 'Genesis' Project Case Study.

Studies

  • PhD, 1998, Queensland University of Technology (Australia), Tendering Ethics: A Study of Collusive Tendering from a Marketing Ethics Perspective
  • MSc, 1993,  University of Manchester (UK), An Investigation into the Marketing Orientation of UK Construction Firms towards the Russian Market
  • BSc, 1988, Athens University of Economics and Business (Greece)

Teaching

Employment

  • 2021 - Present: Associate Professor, Cyprus University of Technology, Limassol, Cyprus
  • 2017 - 2021: Associate Professor, Athens University of Economics and Business, Athens, Greece
  • 2011 - 2017: Assistant Professor, Athens University of Economics and Business, Athens, Greece     

Awards

  • 2024, Emerald Literati Award - Outstanding Reviewer 2024, International Journal of Bank Marketing
  • 2022, Best conference paper, Corporate and Marketing Communications conference
  • 2015, Selected for showcasing in the “Academic and Research Excellence”, Greek Ministry of Education (only three social scientists have been included)
  • 2014, Award for Excellence outstanding author contribution award, Emerald Literati Network
  • 2014, Literati Club Award for Excellence for the best article published in the International Journal of Retail and Distribution Management Vol 28, Literati Club
  • 1999 & 1998, Best conference paper, Australia and New Zealand International Business Academy Second Annual Conference
  • 1999, Writer in Residence Award, Queensland University of Technology
  • 1998, Outstanding conference paper, American Marketing Association Marketing Exchange Colloquium
Anna Zarkada
Τεχνολογικό Πανεπιστήμιο Κύπρου
Associate Professor

Anna K. Zarkada is an Associate Professor of Integrated Marketing Communication specializing in Services. She has a BSc (1st Class Honors) in Business Administration from the Athens University of Economics and Business, an MSc in International Marketing from the University of Manchester, UK, and a PhD in Services Science from the Queensland University of Technology, Australia.

She has taught in the undergraduate and postgraduate programs of leading universities in Greece (Athens University of Economics and Business, Harokopion University, University of West Attica, Hellenic Open University), the United Kingdom (Manchester, Teesside, Salford, Cumbria, York St John, Open University), Australia (Queensland University of Technology, Griffith University), India (Amity University), Russia (Higher School of Economics), and Japan (The Foreign Service Training Institute), using both traditional and distance learning.

Her research has been presented in over 100 publications in academic journals and international scientific conferences. Her work has received distinguished international recognitions such as the Emerald Literati Network Outstanding Author and Best Paper awards and best conference presentation prizes.

She is an active consultant and trainer in in-company and executive education programs for Greek and multinational companies, government agencies, and non-profit organizations on issues of corporate culture, marketing and communication, and sustainable development. She is also involved in the promotion of Music and Arts Education.

Κύπρος
anna.zarkada@cut.ac.cy
25 002046

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