Position: Junior IT Support Officer
Location: Wavemaker Hospitality – Limassol Headquarters

Wavemaker Hospitality is one of the leading hospitality groups in the Mediterranean, bringing together a dynamic portfolio of brands including Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, APHI Resorts, and AMOH, a Luxury Collection Resort, Rhodes.
With more than 45 years of hospitality expertise, 50+ hotels, and over 500,000 guests annually, we continue to grow by investing in our people, innovation, and operational excellence.
We are currently looking for a Junior IT Support Officer to join our IT team at our Headquarters in Limassol.

The Role:
The successful candidate will provide first-line technical support to users across the organization, ensuring the smooth operation of IT systems, hardware, software, and network services.
This is an excellent opportunity for a motivated and technology-oriented professional who wishes to develop their career within a dynamic and fast-paced hospitality environment.

Key Responsibilities:
• Provide first-level technical support to end users via phone, email, and in person

• Install, configure, and maintain computer hardware, software, printers, and peripherals

• Assist with user account management, password resets, and access permissions

• Troubleshoot hardware, software, and network-related issues

• Support Microsoft 365 applications and other business systems

• Monitor and maintain IT equipment inventory and asset records

• Escalate complex technical issues to senior IT team members when required

• Assist in the implementation of IT projects and system upgrades

• Ensure compliance with company IT policies, security standards, and procedures

• Document support activities and maintain accurate technical records

Candidate Profile:
• Degree or Diploma in Information Technology, Computer Science, or a related field

• Previous experience in an IT support role will be considered an advantage

• Basic knowledge of Windows operating systems, Microsoft 365, networking, and
computer hardware

• Strong troubleshooting and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work independently and within a team environment

• Willingness to learn new technologies and develop technical skills

• Good command of Greek and English

• High level of professionalism, integrity, and confidentiality

• Strong organizational skills and attention to detail

What We Offer:
• Competitive remuneration package

• Career development opportunities within a growing hospitality group

• Continuous learning and professional development

• Collaborative and supportive working environment

• Exposure to a wide range of technologies and IT projects

• Opportunity to be part of an evolving and people-focused organization

How To Apply:
Interested candidates are invited to send their CV to p.papageorgiou@wavemakerhospitality.com indicating the position title in the subject line.

Junior Cybersecurity Engineer – Nicosia – Competitive Package

We are supporting a well-established cybersecurity company in Nicosia looking to hire a Junior Cybersecurity Engineer to join their growing technical team.

Responsibilities
● Assist with the deployment, configuration, and maintenance of cybersecurity solutions
● Support the administration of security technologies, including firewalls, endpoint security, email security, and patch management
● Troubleshoot technical issues related to security systems, connectivity, access, and policies
● Respond to customer requests, alerts, and support cases with guidance from senior team members
● Perform health checks, updates, configuration reviews, and preventive maintenance
● Collaborate with internal teams to ensure reliable and secure service delivery
● Learn new cybersecurity technologies and follow internal procedures and vendor best practices

Requirements
● Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
● Master's degree in an IT-related field will be considered an advantage
● Basic understanding of networking fundamentals and security controls
● Good problem-solving skills and willingness to investigate technical issues
● Excellent communication and documentation skills

Benefits
● Career growth opportunities within a leading cybersecurity company
● Competitive remuneration package (€1,200-€1,300 gross/monthly)
● Hybrid working environment
● 13th salary
● Retirement savings plan with company match
● Comprehensive Medical and Life Insurance
● Performance-based awards and bonuses
● Access to the latest cybersecurity technologies, mentoring, training, and professional development opportunities

For additional information: Check us out here: https://smo.careers/ Follow our LinkedIn for HR trends, job opportunities & more: SMO Careers LinkedIn
Apply by sending your CV to: stefania@smo.careers, melina@smo.careers or sophia@smo.careers or by send a message on LinkedIn to Stefania Pallicarou, Melina Achilleos or Sophia Omer

Senior Business Analyst

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:
We are a team of passionate Business & Functional Consultants managing the Requirements Elicitation & Management (Discovery) process for PRIME Implementations.

What you will be doing:
You will lead the delivery of complex credit card migration programmes while owning the end-to-end requirements and solution design. You will work closely with clients and senior stakeholders to shape efficiently, best-practice outcomes and ensure strong governance throughout while negotiating with the intention of achieving the best suited solution approach for clients and FIS. Acting as a bridge between business and technology, you will guide teams, remove obstacles, and ensure solutions are clearly defined, validated, and successfully implemented. The key responsibilities of the role will be:
●You will lead and manage the business requirements elicitation & management process for major projects, primarily migration portfolios, new client greenfield launches and major system upgrades.
●You will have overall accountability and responsibility for the requirements phase of the project while you may also lead and manage in a matrix management manner a team of business consultants for assigned projects and be responsible for assigning, directing and monitoring the work.
●You will work with senior stakeholders within FIS and Client organisations and build and maintain strong relationships and ensure proper governance and management is in place.
●You will define client needs, advise/consult on best practice solutions for meeting the needs and improving efficiency and effectiveness of the client's future state.
●You will guide and support clients and internal teams during the life cycle of the project including but not limited to requirement gathering and documentation, requirements management, analysis and requirement/solution validation while eliminating barriers and directing resources as needed.
●You will provide system/product consultancy support to clients and educate clients on system features and functionality where required including managing expectations and needs of clients regarding the functionality of the solution and making recommendations about the usage where appropriate.

What you bring:
●8+ years relevant experience in business requirements analysis, gathering, documentation and validation for software projects.
●Experience in the Card Payments industry.
●Experience in matrix management, leading and managing a group of Business Analysts.
●Experience in a client advisory/consultancy role in an IT environment.
●Educated to degree level in Computer Science, MIS or Business-related field
●Conversant with Productivity tools like MSWord/Google Docs, MS Excel/Google Sheets, MS PowerPoint/Google Slides, MS Visio/Lucid Charts.
●Ability to communicate clearly and concisely and to interact with both Business and IT partners to define, understand and evaluate business requirements
●Must be a team player with excellent interpersonal and relationship skills
●Flexibility to travel to client premises
●Excellent spoken and written English communication skills.

Added bonus if you have:
●Understanding of data structures
●Previous experience in FIS PRIME card management systems or similar card management systems.
●Experience in large scale projects, such as a portfolio conversion of a product launch.
●Professional experience working with end-users to meet business needs.
●Professional experience demonstrating transferable skills for business analysis.
●Working towards or in possession of a business analysis professional qualification e.g. IIBA or BCS).
●Experience with the use of common AI tools.

What we offer you:
●A work environment built on collaboration, flexibility and respect
●Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing, including:
○Private medical insurance for you and your family, non-contributory, in and out patient cover
○A well-established, strong provident fund
○Life insurance (3x base salary)
○21 days’ holiday increasing with length of service, plus public / bank holidays
○Flexible working (hybrid model – part from home, part from office)
●Varied and challenging work to help you grow your skillset
●Wellbeing initiatives with access to support services
●On-site subsidized canteen
●Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, PlayStation) & prayer/meditation room
●Mall of Cyprus Store discounts
●Regular social events and charitable initiatives to give back to our community.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is EUR 35,710,00 – 57,140.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

To apply for this position, please visit our website https://careers.fisglobal.com and apply through the online system. All applications will be treated in the strictest confidence.

Project Manager

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:
We are excited to announce that we are looking for a Project Manager to join the Project Management team based in Nicosia, Cyprus. The team is responsible for ensuring the success of the projects undertaken by the company, both internally and commercially with our growing worldwide client base.

What you will be doing:
As a Project Manager, you will be responsible for delivering complex, global technology initiatives from initiation through completion. You will collaborate closely with clients, internal teams, and external partners to ensure projects are delivered on time, within scope, budget, and quality expectations in a fast-paced, multinational environment.
●Lead global Projects of varying scale through all aspects of their end-to-end lifecycle working with clients, internal teams and external partners.
●Ensure effective elicitation of requirements and formulation of fit for purpose solutions along with relevant implementation strategies which are agreed with all parties.
●Define the project plan baseline and ensure appropriate monitoring and control during execution so the project is delivered within baseline scope, time, budget and quality dimensions.
●Build lasting relationships with internal and/or external client stakeholders, including senior sponsors, to ensure ongoing alignment and ultimate satisfaction with delivery outcomes.
●Use industry best practices and project management methodologies to implement effective governance and optimise performance.
●Deal with orchestrating cross functional teams, work scheduling and prioritisation, communications and reporting, issue, risk, stakeholder and change management etc. in order to successfully meet the program’s objectives.

What you bring:
●2+ years of end-to-end project management experience in the IT industry, ideally within financial services or payment systems, including delivery of software implementation projects across the full SDLC.
●Bachelor’s degree in Computer Science, MIS, Business, Finance, or a related field; PMP or equivalent certification (e.g., Prince2) preferred.
●Proven experience managing multiple client-facing projects in a virtual, multinational environment.
●Strong stakeholder management skills, with the ability to influence at all levels and lead cross-functional teams under pressure.
●Hands-on experience producing and maintaining project artefacts such as project plans, RAID logs, status reports, and dashboards.
●Strong analytical, problem-solving, and decision-making skills, with attention to detail.
●Excellent written and verbal communication skills in English, with flexibility to work across time zones and travel as required.
●Proficiency in MS Office, with working knowledge of MS Project.

Added bonus if you have:
●Payments industry or card processing experience.
●Experience delivering projects under contractual and commercial constraints.
●Exposure to large-scale transformation or multi-project environments.
●Familiarity with Agile, hybrid, or SAFe delivery approaches.
●Experience working in highly regulated environments.

What we offer you:
●A work environment built on collaboration, flexibility and respect
●Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing, including:
○Private medical insurance for you and your family, non-contributory, in and out patient cover
○A well-established, strong provident fund
○Life insurance (3x base salary)
○21 days’ holiday increasing with length of service, plus public / bank holidays
○Flexible working (hybrid model – part from home, part from office)
●Varied and challenging work to help you grow your skillset
●Wellbeing initiatives with access to support services
●On-site subsidized canteen
●Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, PlayStation) & prayer/meditation room
●Mall of Cyprus Store discounts
●Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website https://careers.fisglobal.com and apply through the online system. All applications will be treated in the strictest confidence.

The PRIME Product team is responsible for the Card Management Platform that TSYS is providing to licensing and processing clients around the world. Our clients are tier 1 banks in Europe, Latin America, Middle East and Asia.

What you will be doing:
The role involves shaping the product roadmap for our instalments/buy-now-pay-later application to deliver value to our customers, by having a deep understanding of the market requirements in the different regions that we serve. The ideal candidate combines strong payments expertise, and the ability to translate the market opportunities into innovative products. The key responsibilities of the role will be:
●Managing the process from product development to product launch, ensuring execution is in line with the agreed project plan, for small or moderately complex new product initiatives or existing product initiatives.
●Owning, managing, and communicating a product roadmap, including collaborating with delivery, sales, and relationship management teams to determine features prioritization, development, and ongoing costs of delivery, and market positioning. Manages the details of product backlog and ensures continual enhancements to existing products by maintaining knowledge of new trends in the space of payment fraud.
●Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.
●Developing business cases requiring analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
●For assigned products, collaborate with technology architects and development team to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the development team, as needed, during the execution phase of product development consisting of moderate complexities and scopes.
●Supporting the sales teams with new opportunities and participating in meetings as required. Participating in client meetings to provide updates on the product roadmap and discussing potential opportunities with the client.

What you bring:
●Bachelor's Degree, preferably in Business or Computer Science
●Typically, minimum 10 years’ relevant experience in similar business product roles and/or external customer/market experience
●Bank card/Payments industry knowledge
●Extensive experience with MS Excel/Google sheets
●Excellent spoken and written English communication skills. Ability to communicate clearly and concisely and to interact with both Business and IT partners.
●Must be a team player with excellent interpersonal and relationship skills.

Added bonus if you have:
●Experience with Agile software products and delivery methodology.
●Professional experience working with end-users to meet business needs
●Professional experience demonstrating transferable skills for business analysis
●Working towards or in possession of a business analysis professional qualification e.g. IIBA or BCS.

What we offer you:
●A work environment built on collaboration, flexibility and respect
●Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing, including:
○Private medical insurance for you and your family, non-contributory, in and out patient cover
○A well-established, strong provident fund
○Life insurance (3x base salary)
○21 days’ holiday increasing with length of service, plus public / bank holidays
○Flexible working (hybrid model – part from home, part from office)
●Varied and challenging work to help you grow your skillset
●Wellbeing initiatives with access to support services
●On-site subsidized canteen
●Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, PlayStation) & prayer/meditation room
●Mall of Cyprus Store discounts
●Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website https://careers.fisglobal.com and apply through the online system. All applications will be treated in the strictest confidence.

About the team:
The PRIME Product team is responsible for the Card Management Platform and Value-Added products that accompany our core solution. Our clients are tier 1 banks in Europe, Latin America, Middle East and Asia.

What you will be doing:
The role focuses on delivering intelligent, scalable solutions that help financial institutions detect, prevent and manage fraud for card payments. The ideal candidate combines strong payments and fraud domain expertise with a customer-centric product mindset and the ability to deliver impactful solutions that strengthen trust and resilience. The key responsibilities of the role will be:
●Managing the process from product development to product launch, ensuring execution is in line with the agreed project plan, for small or moderately complex new product initiatives or existing product initiatives.
●Owning, managing, and communicating a product roadmap, including collaborating with delivery, sales, and relationship management teams to determine features prioritization, development, and ongoing costs of delivery, and market positioning. Manages the details of product backlog and ensures continual enhancements to existing products by maintaining knowledge of new trends in the space of payment fraud.
●Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition. Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.
●Developing business cases requiring analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.
●For assigned products, collaborate with technology architects and development team to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the development team, as needed, during the execution phase of product development consisting of moderate complexities and scopes.
●Supporting the sales teams with new opportunities and participating in meetings as required. Participating in client meetings to provide updates on the product roadmap and discussing potential opportunities with the client.

What you bring:
●Bachelor's Degree, preferably in Business or Computer Science
●Typically, minimum 7 years’ relevant experience in similar business product roles and/or external customer/market experience
●Bank card/Payments industry knowledge
●Extensive experience with MS Excel/Google sheets
●Excellent spoken and written English communication skills. Ability to communicate clearly and concisely and to interact with both Business and IT partners.
●Must be a team player with excellent interpersonal and relationship skills.

Added bonus if you have:
●Experience with Agile software products and delivery methodology.
●Understanding of data structures
●Professional experience working with end-users to meet business needs
●Professional experience demonstrating transferable skills for business analysis
●Working towards or in possession of a business analysis professional qualification e.g. IIBA or BCS.

What we offer you:
●A work environment built on collaboration, flexibility and respect
●Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing, including:
○Private medical insurance for you and your family, non-contributory, in and out patient cover
○A well-established, strong provident fund
○Life insurance (3x base salary)
○21 days’ holiday increasing with length of service, plus public / bank holidays
○Flexible working (hybrid model – part from home, part from office)
●Varied and challenging work to help you grow your skillset
●Wellbeing initiatives with access to support services
●On-site subsidized canteen
●Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, PlayStation) & prayer/meditation room
●Mall of Cyprus Store discounts
●Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website https://careers.fisglobal.com and apply through the online system. All applications will be treated in the strictest confidence.

The Role:
We are looking for a passionate and innovative Data Analyst to turn data into meaningful insights that will drive impactful decisions across one of our affiliated Companies in Limassol. A Data Analyst plays a crucial role in helping organizations make informed business decisions by collecting, analysing, and presenting data. Main focus will be in maintaining and updating analysis databases as well as performing data analysis and delivering high quality reporting in existing and new business operations.

The main responsibilities of the position include:
•Collect, process and record large sets of data from various sources.
•Design, maintain and monitor databases to conduct the analysis required.
•Perform in-depth data analysis to uncover meaningful insights and drive business decisions
•Create and maintain dashboards, reports, and visualizations to communicate key business metrics.
•Reconcile and evaluate data from multiple sources and resolving any discrepancies-issues identified, ensuring data accuracy and reliability.
•Identify trends and patterns in data to support forecasting and planning activities.
•Present findings and insights to key stakeholders in a clear and understandable manner.
•Design, implement, monitor and troubleshoot trading system processes and trading system availability.
•Collaborate closely with the management function to evaluate and analyse data, identify patterns, produce comprehensive reports and provide actionable insights.
•Stay informed about industry trends, emerging technologies, and best practices in data analytics.
•Recommend and implement improvements to existing data analysis processes and tools

Main requirements:
•BSc/MSc in Data Science, Mathematics, Statistics, Finance, Physics or any other relevant field.
•At least 1 year of relevant experience.
•Knowledge of relational database technology, SQL and Microsoft Excel.
•Knowledge of scripting languages such as R, Python or MATLAB, or similar.
•Knowledge of Power BI or similar tools.
•Strong analytical and problem-solving skills.
•Proactive attitude towards problem-solving and continuous improvement.
•Strong attention to detail to ensure accuracy in data analysis and reporting.
•Ability to convey technical concepts to non-technical stakeholders.
•Ability to work collaboratively with cross-functional teams.
•Excellent verbal and written communication in Greek and English language.

Benefit from:
•Attractive remuneration package
•Private health insurance
•Corporate pension fund
•Intellectually stimulating work environment
•Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You
•Let’s Connect – Intro Chat with Talent Acquisition
•Deep Dive – First Interview with Your Future Team
•Bring It to Life – Role-Specific Take-Home Task
•Final Connection – Final Interview

Type of employment: Full time Location: Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.

Phi Partners is launching a Graduate Programme to bring the next generation of Capital Markets technologists into our consulting business. Successful candidates will join Phi as full-time employees and be trained on Murex before being deployed onto live client engagements alongside our senior consultants. Murex is one of the most widely used software platforms in global financial markets. Banks, asset managers, and hedge funds use it to manage their trading activity end-to-end — from capturing trades and pricing complex financial products, to managing risk and processing settlements. It is large, technically rich, and sits at the heart of how many of the world's biggest financial institutions run their business. Specialists who can build, support, and evolve Murex environments are in consistently high demand, and that expertise is exactly what this programme is designed to develop. Graduates will be based in Cyprus, working from our growing Murex delivery centre. From there, you may be deployed onto a range of client projects across our portfolio of global investment banks, asset managers, and hedge funds. Engagements typically span areas such as Environments Management, Production Architecture & Configuration, integration, testing, and front-to-back implementation work. This is an excellent opportunity for a strong computer science (or related) graduate to launch their career in Capital Markets technology, with structured training, on-the-job mentorship from experienced Murex consultants, and exposure to real-world delivery from day one.

Responsibilities

• Supporting senior members of the team with day-to-day tasks
• Deploying and managing Murex environments (build, test, support) across appropriately sized infrastructure.
• Supporting release packaging and deployment activities.
• Managing user access and entitlements across Murex environments.
• Assisting with routine operational requests such as database dumps, service restarts, and environment refreshes.
• Scripting for job automation, including startup/shutdown scripts and end-of-day schedules.
• Supporting housekeeping activities such as purging rules, archiving, and cleaning files on servers.
• Troubleshooting lower-complexity technical issues, escalating to senior team members where appropriate.
• Contributing to documentation and knowledge transfer across the team.

Qualifications

• A recent degree in Computer Science, Software Engineering, Data Science or a related technical discipline.

Required Skills

• Strong fundamentals in programming and scripting (e.g. Python, Shell, Java, or C++).
• Familiarity with Linux/Unix environments and the command line.
• An aptitude for picking up new technologies quickly - prior exposure to Murex or financial markets is not required, but a genuine interest in the industry is essential.
• Good working knowledge of databases and SQL.
• Familiarity with XML and XSLT.
• Strong problem-solving skills and attention to detail.
• Good written and verbal communication skills in English.
• Willingness to be based in Cyprus.

This is a great opportunity to launch your career as part of a specialist Capital Markets consultancy, with structured Murex training, mentorship from experienced consultants, and exposure to some of the most respected financial institutions in the world. As your expertise develops, there are clear pathways for progression into more senior consulting roles across our practice.

Apply: (4) Search all Jobs | LinkedIn

Position: Sales Account Manager (Technology)

Yellow Applications is growing and looking for a Sales Account manager to join our team.
The successful candidate will have a unique profile-building and career growth opportunity in the Digital Technology sector, working alongside with highly experienced consultants and global software leaders.

Requirements:
-Understanding of Business Software (CRM or HR or AI or other Business Systems)
-Delivering product pre-sales demonstrations and help in Sales Cycle
-This role involves close collaboration with vendors and internal teams to ensure quotations meet customer requirements
-Participate in implementation process
-Monitor aftersales customer satisfaction and suggest improvements

Qualifications:
-Degree in Business, Internet Studies, Information Technology, Economics, Marketing, Digital Media, AI or other related fields
-Very good communication skills in both Greek and English
-Previous experience in a similar Sales or Marketing position or experience with business software like SoftOne, CRM systems, Exelsys HCM, Pharmacy systems, Payroll software, or other business software (e.g., Sage, QuickBooks, Zoho) will be rewarded with an additional salary and bonus.
-All necessary training and system certifications will be provided as part of your onboarding process.
-We offer an outstanding compensation package plus bonus.

To apply for this vacancy please send your CV to info@yellowapplications.com quoting “Ref: Sales Account Manager” in the message subject.
About Yellow Applications:
Yellow Applications is a cloud-based technology solutions agency providing Business Technology Applications and Digital Marketing services.
Being in the market for 25+ years, Yellow Applications team can be considered as one of the most experienced System Integration Consultants in the island with extensive experience in the provision of Business Technology solutions and Digital Transformation Strategies providing solutions on a wide range of leading business applications solutions, including Exelsys HCM Human Capital Management, Soft1 Cloud ERP/CRM, Payroll, Loyalty & Rewards systems, CRM.COM Solutions and AI tools, offering state-of-the-art computerized solutions that simplify all of your business processes.
Yellow Applications (M.A. Diogenous Ltd), Tel: 7000 2007
Job Vacancy – Customer Support Consultant Page 2 of 2
More details on www.yellowapplications.com

Working hours: day or night shifts (3 persons in rotation)

Responsibilities:

•     Monitoring the IT infrastructure: identifying failures in servers, network nodes and critical services
•     Troubleshooting:
  • In Windows Server operating systems
  • In the Company’s product (Ultency Matching Engine)
  • In MetaTrader5 trading servers
  • Network outages
• Providing Level 1 technical support to users via the ticketing system 
• Documenting solutions in the knowledge base, escalating complex issues to system administrators and developers.

Requirements:

• At least 1 year’s experience in IT technical support (or an internship + technical education).
• Windows administration skills:
  • OS installation/recovery, working with the Windows Registry
  • Understanding of system events (Event Viewer), BSOD diagnostics
  • Ability to work with the command line (CMD)
• Basic knowledge of networking technologies:
  • Understanding of how the network protocols works
  • Ability to analyse issues using ping, tracert, ipconfig
• Willingness to work night/morning shifts
• Analytical mindset: ability to reproduce user/system errors and identify root causes of failures.

Will be a plus:

• Knowledge of PowerShell and bash scripts
• Knowledge of MetaTrader 5
• Experience with monitoring systems (Zabbix, Grafana)

What We Offer:

• Competitive compensation package with performance-based incentives.
• Diverse and multicultural environment.
• Friendly, positive, and professional team of experts.
• One of the best Medical Insurance companies.
• All-day kitchen with breakfast, lunch, coffee, snacks, fruits and fresh juices.
• English or Greek learning courses coverage
• Gym at the office
• Private covered parking

APPLY: Trading Platforms Administrator (Junior/ Middle) Vacancy - Limassol, Cyprus - MetaQuotes Careers - MetaQuotes