Helpdesk Engineer

WISE WOLVES GROUP, a dynamic and steadily growing consortium of companies, is in search of a Helpdesk Engineer to join our IT Division.

It is a great opportunity for the career start and further professional growth.

YOU WILL:

• Provide first and second-level support including troubleshooting software, hardware, and business applications
• Identify and prioritize business critical issues
• Investigate network issues
• Create user documentation and internal IT procedures
• Log requests (verbal, calls, messages) and their outcome via ticketing system
• Help users clearly describe their issues
• Assist in the maintenance of existing IT infrastructure
• Supervise, resolve and monitor hardware issues

COME TO US IF YOU:

• Strong communication skills, particularly in English
• Troubleshooting attitude and skills
• Advanced knowledge of Windows Desktop OS
• Some knowledge of hardware and peripherals
• Understanding of IT Security principles
• Familiarity with Windows Server OS & Active Directory
• Basic MacOS knowledge
• Basic Linux knowledge
• Basic networking knowledge 
• Any experience in IT support is a strong plus

WE OFFER:

• Competitive salary
• Visa arrangements (if applicable)
• Office in the centre of Limassol
• Opportunities for regular training and professional development
• Exciting corporate events
• Dynamic team of professionals you can collaborate and evolve with
• And much more :)

Please visit our website https://careers.wise-wolves.com/ to apply for the position

Join us!

Your path to success starts here, at Wise Wolves Group

***Due to a large number of applications coming, we will respond only to those whom we would like to invite for an interview.