Because everyone around the world aspires to benefit from a safe, healthy and environmentally respectful living environment for themselves and their families, Somfy creates innovative solutions for homes and buildings in three areas: comfort and well-being at any age, security of people and property, and energy savings. Somfy also contributes to reducing the global carbon footprint through the positive impact of our automated solutions on building consumption.
Somfy is committed to making these innovations accessible to as many people as possible through its subsidiaries on five continents and through its complementary brand portfolio. Our local presence enables us to adapt our products and services to the specific needs and characteristics of each market.
With this ambition, Somfy also contributes to the growth of its customers and partners, by constantly striving to offer them excellent products and services.
Collaborates with relevant stakeholders to identify training needs
Creates and runs online and face-to-face training programs across the entire Group Products and Services plan
Responds promptly to customer inquiries
Logs calls into our CRM database to provide historical information and adapt the answer
Diagnoses product-related issues by investigating and interpreting customers’ symptoms
Solves customers’ issues by following written instructions and procedures and conveying them to the customer
Identifies proper product usage and suggest corresponding devices and techniques
Bachelor's Degree in Electrical Engineering, or any related background will be considered an advantage but it is not a must. Candidates with no degree but with some experience in Electrical Engineering will also be considered
English is a MUST
3 to 5 years of experience is a similar role