Junior Client Support Officer

On behalf of our client, a retail broker on a mission to deliver a streamlined trading experience, we are looking for a Junior Client Support Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

• Provides exceptional customer service to clients via various communication channels(email, phone, chat etc) 
• Provides guidance on platform usage, account setup, and troubleshooting
• Process client applications while ensuring compliance with regulations
• Manages deposit and withdrawal requests
• Collaborates internally to resolve account-related issues
• Maintains precise records in CRM and Backoffice systems
• Investigate and troubleshoot complex issues
• Escalates critical matters when required. 

Job Requirements: 

• Bachelor’s degree in finance, business, economics, or a related field.
• Fluency in Arabic, Spanish, and/or Portuguese (both written and spoken), any other language plus English will be considered as an advantage
• Knowledge of forex trading concepts and financial markets is advantageous.
• Prior customer support or Backoffice experience in forex or financial services is a plus
• Proficient in using relevant software including accounting software, and MS Office Suite
• Strong ethical standards and commitment to maintaining confidentiality
• Ability to work in shifts

Benefits:

• Competitive remuneration package
• Private Health Insurance
• Educational Budget
• Provident Fund
• Monthly Social Events
• Everyday Lunch
• Gym reimbursement
• Refer a friend bonus 

All CVs will be handled with the utmost confidentiality.

APPLY: Junior Client Support Officer - Uniteam Recruitment Services