Based in Cyprus, the Solution Engineer works directly with our European sales team to support new name and existing client sales engagements, from early-stage meetings through to handover to our implementations team.
The role will include the following activities: providing day to day and strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Information (RFI) and Request for Proposal (RFP), presentations, prospect visit management, and prospect meetings. The role serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects. Manages all sales documentation and deliverables, ensuring accuracy and availability. Provides updates/reports of prospects to Senior Management. The role will also include travel to meet prospects and clients face to face.
Key responsibilities include:
As the issuer processing Subject Matter Expert (SME), you’ll provide strategic support to Sales during various phases of the sales cycle.
You’ll create, review, and/or lead the creation of proposal materials for existing and prospective clients, facilitating preliminary call activities, performing prospect research, presentation preparation, compiling and/or developing collateral materials, and/or meeting preparation / follow-up.
You’ll run value proposition sessions with internal teams to develop strong, quantifiable and winning themes to build our responses around.
You’ll complete and review documentation in response to a Request for Information (RFI) and Request for Proposal (RFP).
Create and lead pitch presentations to prospective clients, to include storyboarding and creation of compelling presentation material, and coaching of the bid team to ensure consistent messages are being delivered.
Complete solution design work, addressing client requirements and working with internal technical and commercial teams to formulate a winning proposal.
Deliver product demos against prospect requirements – working with TSYS Product teams to bring our solutions to life with prospective clients.
Facilitate the development of sales strategies with other inter-company departments and other partners (vendors) involved in the sales process for individual prospects.
Work in close liaison with Marketing and/or product owners to gather information and materials for sales offerings.
Identify coaching/mentoring opportunities and provides less experienced Solution Engineers with feedback and advice regarding sales support activities.
Assist management with the coordination of strategic Sales Team activity that may not directly involve a client / prospect such as team education, trade show participation, etc.
Compile information and prepare reporting of strategic sales activities and key sales metrics for management to present to the executive leadership team.
Remain knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Maintain a comprehensive knowledge of all applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.
Essential requirements:
Extensive experience in the payments industry – 10 years plus ideally, with a significant portion of this in issuer processing.
Must have good standard of English. Other languages would be useful but certainly not essential – Spanish and German would be of interest.
Good understanding of latest trends in IT – cloud computing, big data, APIs etc.
Experience presenting to mid-level / senior audiences.
Strong writing skills, able to clearly and concisely convey TSYS value propositions in proposals and presentations.
Advanced ability to be an effective problem solver and act quickly to resolve issues.
Effective listener and communicator who is able to be a reliable strategic partner to the sales team.
Team player, helping out on opportunities across regions depending on work stack, and proactively supporting and coaching more junior members of the team.
Effective relationship building, to grow both internal network at TSYS in order to create accurate, up to date sales collateral; and external network to gain industry / prospect insights.
Strong analytical skills, able to identify prospect needs and develop a tailored value proposition and solution with clearly identified benefits to differentiate TSYS against our competition.
Technical experience an advantage – knowledge of solution architecture, integration patterns and different SDLCs.
Willingness to travel, to meet prospects and internal TSYS teams, growing your internal and external networks.
TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.
In addition to a competitive salary, you’ll have access to an excellent benefits package, including:
Private medical insurance for you and your family, non-contributory, in and out patient cover
A well-established, strong provident fund
Life insurance (3x base salary)
21 days’ holiday increasing with length of service, plus 14 public / bank holidays
Flexible working (hybrid model – part from home, part from office)
Wellbeing initiatives with access to support services
On-site subsidized canteen & barista
Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room
Store discounts
Regular social events and charitable initiatives to give back to our community.
To apply for this position, please visit our website www.globalpayments.com/about-us/careersand apply through the online system. All applications will be treated in the strictest confidence.
