IT Service Desk Administrator – Limassol, Cyprus

The main responsibilities of the position include:

Ensure proper and smooth operation of the MT4 and MT5 trading platforms
Install, replace and configure computer hardware, operating systems, trading platforms and applications
Troubleshoot hardware and software conflicts and repair or adjustments when necessary
Install and troubleshoot Windows based systems
Work with Microsoft, GSuite and cloud technologies
Assist with the administration of Windows operating system, Azure Portal
Perform routine audits of systems and software, and resolve any problems identified
Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket system
Monitor our systems by using monitoring tools
Provide guidance, support and training to staff on IT related issues
Liaise with external associates to solve any problem

Main requirements:

University Degree in Information Technology, or any other relevant field
Experience in a similar position will be a major plus
Working a shift schedule
Excellent problem solving and troubleshooting skills
Proactive and efficient with strong organisational skills
Ability to multitask, prioritise and work independently
Provide fast, polite and efficient responses to all staff
Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Benefit from:

Type of employment: Full time

Location: Limassol, Cyprus

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!