DIGITAL SERVICES - IT

Our company offers part-time and full time work for students and graduates. We are very welcome to get on-board technical profile colleagues.

They can do work as on-premises of our client, as remotely.

We will evaluate the job of the intern and provide a feedback or report. And of course, this is well paid.

Role Purpose:

To provide and maintain continuity of service for all Desktop devices (hardware, software

and connectivity) for the customer and resolve any technical issues which may occur within agreed

contractual service levels.

Key Accountabilities

 Respond to allocated customer incidents (hardware, software and connectivity) and service requests

and manage through to a successful resolution within agreed service levels.

 Deliver IMAC and desk-side support services to the customer in line with agreed project timescales and

service levels

 Deliver hard and soft break fix services for laptops and desktops across the customer site portfolio

 Provide standard and approved hardware and software (operating systems and standard office

applications) support and maintenance on Desktop Devices for their entire lifecycle (including the

remote management of Desktop Devices using appropriate tools).

 Support, manage and maintain the configuration and installation of the Desktop, including patch

updates and hardware replacements.

 Identify and obtain from the vendor any spares required to respond to incidents and ensure that the

customer is kept informed of any resulting delays.

 Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in

the event of non-compliance with security requirements.

 Ensure that each Desktop Device is installed with the appropriate Desktop image

 Provide VIP support for Desk side issues

 Maintain a high level of communication at all times with the customer, colleagues and senior members

of staff and provide timely updates to the Service Desk so that progress against each individual incident

can be updated as required.

Skills / Competencies / Experience Required

 Minimum: 1-2 month experience in onsite support for role holder to perform fully and effectively in role

 Good knowledge and experience in Microsoft Desktop software (Windows XP / 7 / 8 / OS) is a

requirement

 (optional) Previous experience with Service Management Tool – Service Now

 Expertise on EUC tools, remote support tools, MS Office and Outlook

 (optional) Awareness of the ITIL process of Incident, Change, Problem, Service Request and related activities such

as spare and buffer stock management.

 Strong communication skills (verbal, written and reading) in English to ensure tickets can be understood

and responded to within agreed service levels

Sergey Kusnetsov

Business Development Director

Mobile: + 357 9777-3918 (Cyprus)

+ 372 587 800-90 (Whatsapp / Telegram)